Luxury Luggage and Bag Brand Store Supervisor

Job Description

• 5-day work week, 44 hours weekly
• Oversee smooth operation of store, proactively ensuring sufficient stocks and staff at all times
• Ensure timely submission of sales reports, conduct accurate audits as scheduled
• Be responsible for correct Visual Merchandising display, smoothly executing new launches
• Lead brand ambassadors to build a positive team spirit
• Motivate brand ambassadors to achieve sales targets, counsel team members to minimise disciplinary/conduct issues, if any
• Be first point of contact for any customer grievances and escalate if needed
• Act as a positive role model in sales and customer service to brand ambassadors under your care
• Perform any other duties assigned from time to time
• Monogramming and simple repair service (training provided)

Requirements

• Minimum 3 years of relevant experience in retail, preferably in luxury industry, with proven store and team management experience
• Excellent Customer Service and communication skills
• Able and willing to work on weekends and public holidays
• Comfortable to stand for long hours
• Good command of English
• Objective, mature-thinking, independent, and passionate.
• Immediate availability is preferred